Customer Relationship Manager

Job Description:

Customer Relationship Management:

Implement and manage CRM software to track customer interactions and data throughout the customer lifecycle.

Coordinate and collaborate with sales, marketing, and customer service teams to ensure effective customer communication and satisfaction.

Develop strategies and initiatives to improve customer retention and loyalty.

Lead Data Management:

Maintain and update customer databases, ensuring accuracy and completeness of information.

Analyze customer data to identify trends and insights that can drive business decisions.

Customer Support:

Serve as a point of contact for customers, responding to inquiries and resolving issues in a timely manner.

Monitor customer satisfaction levels and develop methods for increasing them.

Reporting and Analysis:

Generate reports and presentations on CRM metrics and outcomes to management.

Conduct regular assessments and evaluations of the CRM system effectiveness.

Training and Support:

Train staff on CRM system usage and best practices.

Provide ongoing support and guidance to users to ensure optimal utilization of CRM capabilities.

Managing tele-CRM team

Qualifications:

Bachelors degree in Business Administration, Marketing, or a related field.

Proven experience in CRM implementation and management.

Strong analytical skills with the ability to interpret data and trends.

Excellent communication and interpersonal skills.

Detail-oriented with strong organizational skills.

Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.