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Manager Technical Support - Construction Chemicals
7-10 years
Surat
1 vacancy
Manager Technical Support - Construction Chemicals
Aswani Industries
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities : Sales & Business Development :
- Lead sales efforts for technical products, focusing on large-scale projects, specifications, and enterprise-level sales opportunities.
- Develop and implement sales strategies to target key industries, organizations, and projects in alignment with business goals.
- Build relationships with architects, engineers, consultants, and contractors to understand project requirements and ensure alignment with company offerings.
- Act as the key contact for specification-driven sales, working with customers to ensure that products meet technical and functional requirements.
- Conduct site visits, meetings, and technical presentations to facilitate understanding of the products capabilities and applications.
- Identify, track, and develop new business opportunities through networking, lead generation, and proactive outreach.
- Oversee and manage the sales cycle for large-scale projects, ensuring smooth handoffs between pre-sales, post-sales, and project implementation teams.
- Coordinate with project managers, engineers, and other stakeholders to ensure projects are completed on time, within scope, and within budget.
- Ensure alignment between customer specifications and the companys technical capabilities throughout the project lifecycle.
- Provide project updates, support, and guidance to internal teams and clients during project execution and implementation phases.
- Offer expert advice and support to both internal teams and customers on technical specifications, product features, and performance requirements.
- Provide detailed product recommendations based on technical assessments and customer needs, particularly for custom projects.
- Assist in troubleshooting and resolving technical issues during the sales process and throughout project execution.
- Collaborate with product managers, engineering teams, and marketing departments to ensure product offerings meet customer and project needs.
- Work closely with the engineering and R&D teams to provide feedback on product performance and specifications based on customer insights.
- Liaise with the technical support and customer service teams to ensure that issues are addressed and resolved promptly.
- Track and report on sales activities, project progress, and key performance metrics.
- Provide regular updates to senior management regarding sales forecasts, progress on major projects, and new opportunities.
- Conduct competitive analysis to understand market trends and customer requirements, adapting sales strategies as needed.
- Foster long-term relationships with key customers, ensuring they are satisfied with both the sales process and product performance.
- Address customer inquiries and concerns, ensuring high levels of customer service and satisfaction.
- Provide post-sales support, including handling any challenges during product installation, usage, or project implementation.
- Bachelor s degree in Engineering, Architecture, Business, or a related field (technical degree preferred).
- Additional certifications in project management, sales management, or specific technical expertise related to the product/service offered are beneficial.
- Minimum 5-7 years of experience in technical or specification-driven sales, with a proven track record of managing complex sales cycles and large projects.
- Strong understanding of project management and the ability to manage multiple projects simultaneously.
- Experience working with architects, contractors, engineers, and other key influencers in technical or specification-based sales.
- Deep knowledge of the industry-specific products and solutions, including their technical specifications, installation, and usage requirements.
- Strong understanding of technical drawings, specifications, and system integration processes.
- Proficiency with CRM software and other sales tools to track progress, manage leads, and communicate with clients.
- Strong interpersonal and communication skills with the ability to engage technical and non-technical stakeholders.
- Problem-solving mindset, with the ability to address challenges and find creative solutions for clients.
- Excellent organizational skills, with the ability to manage time and prioritize tasks effectively.
- Ability to influence and build trust with key stakeholders, including senior decision-makers.
- Full-time position.
- Some travel may be required to visit client sites, attend meetings, and support projects.
Key Skills :
- Sales
- Business Development
- Specification
- Technical Sales
- Technical Support
Employment Type: Full Time, Permanent
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based on 72 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Aswani Industries Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Free Food 
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