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14 Standard Chartered Associate Relationship Manager Jobs
Associate Relationship Manager
3-8 years
₹ 8.3 - 11.78L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Associate Relationship Manager
Standard Chartered
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.
KEY RESPONSIBILITIES
- Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products(secured, unsecured)
- Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
- Participate actively in branch sales planning to generate action plans for meeting targets
- He/She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times.
- Ensure high level of customer service in the Branch. Manage difficult customer situations
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
- Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
- Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
- Take responsibility for general reconciliation and control activities
- Find ways to improve operational efficiency and control costs to meet cost budgets
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer
- Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
- Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
RESPONSIBILITIES
- Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
- Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
- Encourage others to work in a healthy and safe manner;
- Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Regulatory Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Qualification
- Bachelors Degree
Role Specific Technical Competencies
- Relationship Management
- Sales
- Marketing
- Business Development
- Digital Marketing
- Strategic Planning
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Associate Relationship Manager roles with real interview advice
People are getting interviews at Standard Chartered through
People are getting interviews through
(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Associate Relationship Manager at Standard Chartered are saying
Rating based on 10 Associate Relationship Manager
reviews
Anonymous · Banking Operations
in Bengaluru
Likes
Standard Chartered is an employee friendly company.
Dislikes
The people who are in the organisation from last 2 or 3 decade doesn’t want to promote new ideas and encourage new people
Read 10 reviewsAssociate Relationship Manager salary at Standard Chartered
reported by
86
employees
with 3-15
years exp.
₹2.4
L/yr - ₹11.8
L/yr
49%
more
than the average Associate Relationship Manager Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
View more benefits 
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Standard Chartered Mumbai Office Location
Mumbai Office
21-23, Samartha Vaibhav, Off Link Road, Lokhandwala, Andheri(W)
Mumbai
Maharashtra 400053
Maharashtra 400053
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