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14 Standard Chartered Associate Relationship Manager Jobs

Associate Relationship Manager

2-5 years

Indore

1 vacancy

Associate Relationship Manager

Standard Chartered

posted 3hr ago

Job Description

RELATIONSHIP MANAGEMENT

  • Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues.
  • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
  • Manage the portfolio to de-risk against attrition and achieve stability of book.
  • Have complete knowledge of the customer base in terms of the profile, demographics psychographics and assets in the Bank and in other places.
  • Serve as the one-point contact to the high affluent net worth customers of the Bank.

SALES

  • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
  • Achieve the targets set in terms of product mix
  • Induction of all new customers brought in by Self, Branches Direct Sales team.
  • Achieve best in class productivity to maximize the efficacy of the sales process.
  • Achieve the budgeted cross sell targets.
  • Aggressive Sales call plans to acquire large prospective customers through referrals.
  • Ensure coverage of customer base in accordance with the approved contact plans.
  • Coordinate customer events for the cluster along with the product team

SALES MIS

  • Update maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
  • Maintain and update customer information on WMS

SERVICE
NPS Customer management

a. Ensure that NPS is at least in second quartile as compared to peers
b. Use the online CMP system diligently and achieve > 75% of their require customer contact each month

Risk Management

  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
  • Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same
  • Read, understand and comply with all provisions of the Group Code of Conduct.

Regulatory Business Conduct

  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank s Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualification

  • Graduate/ Post Graduate, consistent academic career
  • Extensive sales experience (2 to 5 years)
  • Sales focused and highly target oriented
  • Able to pick up new concepts quickly
  • Able and excited about going out to meet new customers
  • Competitive awareness benchmarking
  • Excellent communication, interpersonal relationship building skills
  • Banking knowledge
  • Management Information Skills
  • Good Interpersonal Skills
  • Customer and Service Orientation

Role Specific Technical Competencies

  • Knowledge of Bank s products
  • Understanding of front and back-office processes
About Standard Chartered

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Employment Type: Full Time, Permanent

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Recruitment Consultant
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9%
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6%
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What Associate Relationship Manager at Standard Chartered are saying

4.2
 Rating based on 10 Associate Relationship Manager reviews

Likes

Standard Chartered is an employee friendly company.

Dislikes

The people who are in the organisation from last 2 or 3 decade doesn’t want to promote new ideas and encourage new people

Read 10 reviews

Associate Relationship Manager salary at Standard Chartered

reported by 86 employees with 3-15 years exp.
₹2.4 L/yr - ₹11.8 L/yr
49% more than the average Associate Relationship Manager Salary in India
View more details

What Standard Chartered employees are saying about work life

based on 4.3k employees
62%
71%
61%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Standard Chartered Benefits

Submitted by Company
Time-off
Being part of an inclusive culture
Support for wellbeing challenges
Proactive wellbeing support
Flexible working
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Free Transport
Job Training
Soft Skill Training +6 more
View more benefits

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