Lead Associate - Operations

Deep Domain knowledge on OTC Collections

Key Accountabilities:

The person will be responsible for processing AR, Billings, adjustments and write offs from basic to complex transactions.

Handle allocated tasks related to collections, cash applications, Reconciliation, reporting and dispute management independently

Collectors: a) Voice calling b) Dispute Management c) Customers account Reconciliation

Ensure compliance with client process, turnaround time, and accuracy

Maintain relationships with line managers, counterparts, and stakeholders

Adhere to and improve performance on service level agreements and deliverables to customers

Understand and work towards the common goals of the organization

Resolve conflicts and escalate if necessary

Display good collaborative spirit and adapt to change management

Spot and analyse anomalies and aberrations, providing solutions for the same

Communicate confidently, with poise and credibility, demonstrating empathy and clarity in thoughts and language proficiency

Qualifications and Personal Attributes:

College degree or above, Accounting, Finance or any Business related course is a plus

6-8 years work experience

Good Understanding of MS Office

Basic written and spoken ability to communicate in English