Lead Associate

Role & responsibilities :

• Role involves processing insurance policy related transactions new business, renewals, amendment, enquiries, etc received from Agencies/Customers.
• Understand customer queries, feedback and respond in a positive manner.
• Should deliver the required goals on Productivity, Accuracy or any other metrics specified by Business / Process
• Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.

Preferred candidate profile :

• Experience of minimum 2 year in General Insurance is a must.
• Solutions mind-set, helping nature, passion for the customer and the customer experience.
• Ability to adapt self with the team in-case of adversity, business challenges/requirement.
• Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
• Good communication skills verbal and written. Proficiency & comprehension in English is required on written skills to read / respond to the emails/documents.
• Strong ability to multi-tasking.
• Efficient in internet, computer usage, typing and web-based application skills.
• Attention to details.

Perks and benefits