Associate Client Manager

Act as a vital link between the client and the operations team. Attend client calls, interact with clients frequently and communicate feedback to the operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered. Contribute in the preparation of the team Profit and Loss statement on a monthly basis

Client Mangement:

• Single point contact for the client and the senior management for a specific shift
• Interface with clients frequently and maintain an excellent relationship with them
• Handle escalated calls from clients

Project Management

• Oversee and coordinate the day-to-day shift activities
• Ensure accuracy is maintained in jobs submitted to clients
• Set-up work, shift schedules, evaluate recommended software and deal with and report any problems that may arise
• Responsible for quality and timely completion of all projects
• Delegate and manage production capacity on the shift Team Management

Team Management

• Manage a team of document specialists, proofreaders and quality control specialists
• Develop strong inter-personal relationships with the team
• Coach, counsel, train team members
• Develop an environment that provides motivation and development opportunities for the team
• Introduce initiatives for team development
• Support and develop direct reports in their work
• Recognize and reward performance and ensure welfare measures are carried out