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1 Teleperformance Assistant Manager Trainee Job

Assistant Manager Training

5-10 years

₹ 4.5 - 6.5L/yr

Indore

5 vacancies

Assistant Manager Training

Teleperformance

posted 22d ago

Job Description

Role & responsibilities

Designs training & test modules based on needs.

  • Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
  • Resolves issues pertaining to process knowledge with clients.
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees.
  • Ensure 100% adherence on client driven SOP & BEST T&D compliance.
  • Prepare Trainers through TTT/ Platform skills certification.
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively.
  • Prepare and attend all business / client reviews& work on the action plans to improve business performance.
  • Understanding of root cause analysis & reasons to better performance
  • Interacts with IT team for creation and deletion of Ids for new team members.


Perks and benefits

As per company norms



Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Manager Trainee roles with real interview advice

What Assistant Manager Trainee at Teleperformance are saying

3.5
 Rating based on 24 Assistant Manager Trainee reviews

Likes

Learning opportunities

  • Skill development - Excellent
  • +1 more
Dislikes

Work life balance

  • Work-life balance - Bad
Read 24 Assistant Manager Trainee reviews

Assistant Manager Trainee salary at Teleperformance

reported by 154 employees with 3-13 years exp.
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₹2.8 L/yr - ₹10 L/yr
6% more than the average Assistant Manager Trainee Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

Assistant Manager Training

5-10 Yrs

₹ 4.5 - 6.5L/yr

Indore

22d ago·via naukri.com

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