WFM - Assistant Manager

• Take ownership of the accuracy and timeliness of WFM reports that are published for eg. Login Details Schedule Break Patterns Overtime planning Hiring plan
• Identifies the need to escalate specific issues related to WFM and follow through where necessary
• Maintain the confidentiality security privacy and integrity of the operations WFM in accordance with the requirements of the business
• Achieves department objectives by managing staff planning and evaluating department activities Critical Competencies Information
• Assist other team members who are new to the process.
• Provide inputs through forums to improve work procedures that can enhance overall team performance processes product and team culture
• Works on feedback shared by Operations Clients for Self and team
• Strong communication skills in English with Good Analytical skills
• Ability to work well in and promote a team environment, excellent understanding
• Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point)
• Proficient in using email (Email Etiquettes)
• Work effectively and cohesively in a team environment with all departments and foster a positive work culture
• Takes accountability of individuals performance and improvement measures
• Support management focus on review of key drivers metrics and operational processes that drive KPI results
• Interacting with multiple level of leadership across functions verticals
• Demonstrate commitment to program internal customer satisfaction

Interested candidates can share their application on diksha.gupta1@teleperformance.com