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Tata AIA Life Insurance

Compare

based on 3.1k Reviews

1 Tata AIA Life Insurance Assistant Manager Customer Service Job

Assistant Manager - Customer Service

Tata AIA Life Insurance Company Ltd.

·

based on 3.1k Reviews

3-6 years

Thane

1 vacancy

Assistant Manager - Customer Service

Tata AIA Life Insurance

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Biochemistry Bfsi Operations Management Communication Management Digital Analytics

+ 2 more

Job Description

A. Position Overview

Position Title

Asst Manager Operations

Department

Customer Service

Level/ Band

NA

B. Role Summary :

All KPIs should be measured across

Monthly/Weekly Dashboards

C. Organizational Relationships

Reports to

Manager Operations

Supervises

NA

D. Job Dimensions

Geographic Area Covered

Stakeholders Internal

Contact Center Business Partner and all Business teams for BAU follow up

External

NA

E. Key Result Areas ( In Bullet points )

Timely Delivery of MIS and Dashboard to ensure seamless Contact Center Delivery.

Data analytics for relevant update across Email Desk , Inbound and Webchat

Communication Management through Business processing unit

Follow up at functional level to ensure customer communication is closed with in TAT

F. Competencies : Basis information on Insurance, decision making Solution oriented, Technology, Digital Analytics

G Skills Required

Technical

Behavioral

Essential

Desired

Interpersonal skills

Yes

Communication skills

Yes

Creative thinking skills

Yes

Supervising/Leadership skills

Yes

Teamwork Skills

Yes

Influencing skills

Yes

Relationship Building skills

Yes

Decision making skills

Yes

H Incumbent Characteristics

Essential

Desired

Qualification

Graduation with Insurance subject knowledge BIU

Experience

5 Years in Insurance , BIU, Operations Management for BFSI

Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Manager Customer Service roles with real interview advice

What Assistant Manager Customer Service at Tata AIA Life Insurance are saying

Assistant Manager Customer Service salary at Tata AIA Life Insurance

reported by 7 employees with 10-19 years exp.

₹7 L/yr - ₹10 L/yr

44% more than the average Assistant Manager Customer Service Salary in India

View more details

What Tata AIA Life Insurance employees are saying about work life

based on 3.1k employees

50%

63%

60%

99%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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1mon ago·via naukri.com

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