Assistant Manager - Customer Service Experience

Role & responsibilities :

• Supervise and support the cab booking team to ensure timely and accurate service delivery
• Allocate tasks and manage team schedules to handle peak hours efficiently
• Oversee the execution of bookings to ensure adherence to service-level agreements
• Maintain various booking trackers and vendor billing MIS and invoices
• Build and maintain strong relationships with corporate clients
• Identify and implement strategies to optimize cab booking processes and improve efficiency
• Ensure compliance with company policies, vehicle regulations, and safety standards

Preferred candidate profile :

• Excellent organizational and multitasking abilities
• Experience in team management, preferably in transportation or logistics operations
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Customer-focused mindset with a commitment to service excellence
• Analytical thinking and attention to detail
• Leadership and team-building skills

Perks and benefits