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Tata AIA Life Insurance

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4.0

based on 3.3k Reviews

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326 Tata AIA Life Insurance Jobs

Assistant Manager - Customer Service

Tata AIA Life Insurance Company Ltd.

 · 

4.0

 based on 3.3k Reviews

3-6 years

Thane

1 vacancy

Assistant Manager - Customer Service

Tata AIA Life Insurance

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Biochemistry Bfsi Operations Management Communication Management Digital Analytics

+ 2 more

Job Description

A. Position Overview
Position Title
Asst Manager Operations
Department
Customer Service
Level/ Band
NA
B. Role Summary :
All KPIs should be measured across
Monthly/Weekly Dashboards
C. Organizational Relationships
Reports to
Manager Operations
Supervises
NA
D. Job Dimensions
Geographic Area Covered
Stakeholders Internal
Contact Center Business Partner and all Business teams for BAU follow up
External
NA
E. Key Result Areas ( In Bullet points )
Timely Delivery of MIS and Dashboard to ensure seamless Contact Center Delivery.
Data analytics for relevant update across Email Desk , Inbound and Webchat
Communication Management through Business processing unit
Follow up at functional level to ensure customer communication is closed with in TAT
F. Competencies : Basis information on Insurance, decision making Solution oriented, Technology, Digital Analytics
G Skills Required
Technical
Behavioral
Essential
Desired
Interpersonal skills
Yes
Communication skills
Yes
Creative thinking skills
Yes
Supervising/Leadership skills
Yes
Teamwork Skills
Yes
Influencing skills
Yes
Relationship Building skills
Yes
Decision making skills
Yes
H Incumbent Characteristics
Essential
Desired
Qualification
Graduation with Insurance subject knowledge BIU
Experience
5 Years in Insurance , BIU, Operations Management for BFSI

Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Manager Customer Service roles with real interview advice

Top Tata AIA Life Insurance Assistant Manager Customer Service Interview Questions

Q1. What is the reason behind introduction of Loan secure products amongst lenders and Insurance companies.
asked in Key Account Manager interview
View answers (5)
Q2. Say about insurance, how will get income on this plans
asked in Key Account Manager interview
View answers (4)
Q3. What are tax benefits provided in LI?
asked in Corporate Accounts Manager interview
View answers (2)
View all 43 questions

What people at Tata AIA Life Insurance are saying

Assistant Manager Customer Service salary at Tata AIA Life Insurance

reported by 7 employees with 10-19 years exp.
₹7 L/yr - ₹10 L/yr
41% more than the average Assistant Manager Customer Service Salary in India
View more details

What Tata AIA Life Insurance employees are saying about work life

based on 3.3k employees
50%
63%
60%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Tata AIA Life Insurance Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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