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CX Care Specialist
Aspire Systems
posted 5d ago
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Flexible timing
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Job Description
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn s Top Startup in Singapore. In 2023, we also made it to CB Insights Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurshipJoin our rapidly growing team to make an impact in the fintech space!
About the team :
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the role :
We are looking for a Customer Experience Specialist who is passionate about helping people and who can deliver premium support to C-level executives.
What will you be doing
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the role :
We are looking for a Customer Experience Specialist who is passionate about helping people and who can deliver premium support to C-level executives.
What will you be doing
- Handle inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone)
- Liaise with internal and external teams to drive customer resolution
- Report customer inquiries to create a feedback loop (bugs, product feature requests, process improvement suggestions)
- Follow up with dissatisfied customers to understand root causes
- Compile weekly reports to share customer insights
- Champion one topic with the team, such as communication, learning & development, training, etc
Minimum Qualifications
- Bachelors degree in Business, Finance, or a related field.
- 3+ years of experience in customer experience, customer service, or related roles.
- Ability to communicate effectively & build a relationship with C-Suite level customers
- Positive get-it-done attitude and proud to contribute to the success of a fast growing startup
- Excellent communication and interpersonal skills.
- Familiarity with customer experience management tools and CRM systems.
What we offer
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum).
- Culture is Key : We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .
Equal Opportunity Statement
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note : by submitting your application, you acknowledge that you have read and understood Aspire s
Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants
(the Policy ) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for . Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 71 Aspire Systems interviews)
Job Portal
Campus Placement
Referral
Walkin
Company Website
Recruitment Consultant
43%
23%
13%
4%
3%
1%
13% candidates got the interview through other sources.
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What people at Aspire Systems are saying
Rating based on 2 Specialist
reviews
Anonymous · IAS
in chennai
Likes
Aspire is very good company
Dislikes
nothing
Read 2 reviewsSpecialist salary at Aspire Systems
reported by
8
employees
with 3-7
years exp.
₹5.6
L/yr - ₹12.6
L/yr
13%
less
than the average Specialist Salary in India
View more details
What Aspire Systems employees are saying about work life
based on 800 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Aspire Systems Benefits
Submitted by Company
Emotional Well-being Leave Benefits Financial Well-being Professional Development Support Community Building
Submitted by Employees
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