CX Care Specialist

• Handle inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone)
• Liaise with internal and external teams to drive customer resolution
• Report customer inquiries to create a feedback loop (bugs, product feature requests, process improvement suggestions)
• Follow up with dissatisfied customers to understand root causes
• Compile weekly reports to share customer insights
• Champion one topic with the team, such as communication, learning & development, training, etc

• Bachelors degree in Business, Finance, or a related field.
• 3+ years of experience in customer experience, customer service, or related roles.
• Ability to communicate effectively & build a relationship with C-Suite level customers
• Positive get-it-done attitude and proud to contribute to the success of a fast growing startup
• Excellent communication and interpersonal skills.
• Familiarity with customer experience management tools and CRM systems.

What we offer