Helpdesk Support Engineer

You will play a critical role in ensuring the smooth operation of hospital IT systems. You will be the first point of contact for IT-related issues, providing technical assistance to hospital staff, troubleshooting hardware and software problems, managing helpdesk tickets, and supporting critical healthcare applications. Your work will directly impact hospital operations, patient care, and administrative efficiency.

Key Responsibilities

• IT Support & Troubleshooting
  • Provide first-level support for Hospital IT Systems including HIS, EMR, PACS, LIS, and ERP applications.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals.
  • Install, configure, and maintain Windows/Linux operating systems and hospital-specific applications.
  • Assist in user account management, including password resets and access control.
• Helpdesk Management & User Assistance
  • Monitor and manage helpdesk tickets, ensuring timely resolution of IT issues.
  • Document reported problems, solutions, and system configurations.
  • Escalate complex technical issues to higher-level IT teams or vendors as needed.
  • Provide both remote and on-site IT support to hospital departments and clinics.
• Network & System Support
  • Assist in maintaining hospital Wi-Fi, LAN, and VPN connectivity.
  • Troubleshoot basic network issues (IP configurations, connectivity problems, etc. ).
  • Work alongside system administrators to ensure optimal system performance and security.
• Training & IT Awareness
  • Conduct IT training sessions for hospital staff on best practices and system usage.
  • Educate users on cybersecurity awareness and safe handling of sensitive patient data.
  • Provide guidance on hospital IT applications and workflows.
• IT Asset Management & Maintenance
  • Track and manage IT inventory, including desktops, laptops, printers, and accessories.
  • Assist in hardware procurement, setup, and disposal following hospital IT policies.
  • Perform routine maintenance and updates on IT systems and devices.

Qualifications

• B. Sc / B. E. / B. Tech in IT, Computer Science, or related field.
• 1-3 years in IT support, preferably in a hospital or healthcare environment.
• Knowledge of Windows OS, Linux, and basic networking.
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc. ).
• Strong understanding of IT troubleshooting techniques and helpdesk ticketing systems.
• Familiarity with HIS, PACS, LIS, or EMR systems (preferred but not mandatory).

Asian Heart Institute is Indias #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99. 83% in bypass surgeries and an overall 99. 4% in cardiac surgeries, we are considered among the best globally.