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9 Atlas Systems Jobs
Helpdesk Support - AM-P1
Atlas Systems
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Serve as the primary point of contact for IT support requests from employees via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals.
- Monitor and manage IT service requests through a ticketing system, ensuring all tickets are resolved within defined service level agreements (SLAs).
- Provide assistance with software installations, upgrades, and troubleshooting for various applications and systems.
- Manage and support VC room setups, ensuring optimal functionality and resolving any related issues.
- Monitor and ensure the proper functioning of network devices and internet connectivity for end-users.
- Perform inventory management for IT equipment and coordinate with vendors for procurement and repairs.
- Assist in maintaining and updating IT documentation, including user manuals and technical guides.
- Support ongoing projects, such as new software implementations, IT upgrades, and infrastructure improvements.
- Provide remote assistance for users in different locations as needed.
Qualifications :
- Proven experience in a helpdesk support or technical support role.
- Strong knowledge of IT systems, software, and hardware troubleshooting.
- Familiarity with network protocols, internet configurations, and peripheral devices.
- Experience with ticketing systems and IT service management tools.
- Excellent communication and problem-solving skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Ability to work independently and as part of a team.
- Basic understanding of IT security practices is a plus.
Preferred :
- IT certifications such as CompTIA A+, ITIL, or similar.
- Experience with cloud-based tools and services.
- Prior experience with vendor management and procurement processes.
- Experience with other Microsoft 365 services (e.g., Teams, SharePoint, OneDrive).
- ServiceNow tickets handling,
Employment Type: Full Time, Permanent
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What Atlas Systems employees are saying about work life
based on 40 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Atlas Systems Benefits
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