Operations Manager

Key Responsibilities:

• Ensure timely delivery of all customer orders while maintaining service excellence.

• Coordinate with the production team to prioritize dispatch schedules based on production plans.

• Ensure adequate stock availability at the head office location.

• Track and verify order deliveries, ensuring proper receipt entry in the system and resolving any

discrepancies immediately.

• Monitor and analyze operational data to identify areas for process improvement.

• Optimize logistics and transportation costs, ensuring cost-effectiveness in customer deliveries.

• Track transportation costs for each customer delivery to maintain transparency and control

expenses.

• Handle returns efficiently, ensuring smooth processing until goods are delivered back to the plant

and GRN is generated in the system.

• Build and maintain strong relationships with the plant, logistics, and sales teams for seamless

operations.

• Independently resolve operational issues, ensuring minimal disruptions.

Qualifications & Skills:

• MBA in operations/logistics/supply chain management.

• Minimum 3 years experience in mid-size industries.

• Proven experience in operations, supply chain and logistics management.

• Proficiency in Microsoft Excel for data analysis and reporting.

• Strong problem-solving and analytical skills with an ability to work independently.

• Excellent coordination and communication skills to manage cross-functional teams.