AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
23 ASG Technologies Jobs
Associate Customer Care Representative
ASG Technologies
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Associate Customer Care Representative at Rocket Software plays an integral role in our customer s success. In this position, you will handle a variety of customer inquiries via phone and email, ranging in complexity and urgency. You will become a Subject Matter Expert of Rocket Community, with the expectation of educating and informing our customers on the benefits and features available to them. You will be an advocate for our customers requiring assistance, utilizing resources effectively, and making sound decisions to affect positive outcomes and resolutions.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
- Deliver outstanding customer service via phone and email, consistently displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.
- Independently process customer requests accurately and promptly, and escalate as appropriate.
- Ensure data accuracy and integrity by following established guidelines.
- Collaborate inter-departmentally to promote effective lines of communication that facilitate prompt responses and resolutions to customer requests.
- Maintain and build positive employee and customer relationships.
- Provide frequent feedback and suggestions to support an environment of continuous process improvement.
- Assume additional responsibilities, projects, and tasks as directed by management.
- Will be required to be on call weekends on a rotating basis.
- Will be required to cover other shift hours when required.
Experience & Qualifications:
- 1-2 years of related customer support or customer engagement experience
- Excellent customer service skills, (experience in a customer service position is preferred)
- Provide professional customer service even in the face of difficult client crisis
- Advanced written and verbal communication skills
- Great organizational, listening, and interpersonal skills - reassuring and self-assured in the face of difficult situations - demonstrated active listening and customer care
- Good research, planning, and problem-solving skills
- Basic computer and operating system knowledge
Preferred Qualifications:
- Multilingual skills
- Previous experience using a salesforce or CRM application an advantage
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Care Representative roles with real interview advice
What people at ASG Technologies are saying
What ASG Technologies employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ASG Technologies Benefits
View more benefits
Compare ASG Technologies with
IBM
Compare
Oracle
Compare
SAP
Compare
Microsoft Corporation
Compare
Salesforce
Compare
Adobe
Compare
Hewlett Packard Enterprise
Compare
Dell
Compare
Cisco
Compare
VMware Software
Compare
Sterlite Technologies
Compare
Xoriant
Compare
NeoSOFT
Compare
Microland
Compare
FirstCry
Compare
Iris Software
Compare
HERE Technologies
Compare
Tietoevry
Compare
Unisys
Compare
QualityKiosk Technologies
Compare
Similar Jobs for you
Share an Interview