Sales Coordinator

Role & responsibilities

• Receive and process customers orders promptly.
• Ensure accuracy in order entry and track orders through to delivery.
• Check update the current status of orders to customers.
• Address customer inquiries and provide product information.
• Handle customer complaints and resolve issues efficiently.
• Prepare maintain sales reports forecasts.
• Analyse sales data to identify trends, gaps, and opportunities for improvement.
• Assist sales team with quotes, proposals, and presentations.
• Coordinate sales meetings and follow-ups.
• Coordinate with internal teams for Production Dispatch for timely completion of orders.
• Manage Maintain regular and monthly sales targets.
• Helps to develop new business from existing customers.
• Prepare Daily, Weekly, and Monthly reports.

Preferred candidate profile

• 4-5 years of min experience in a similar role is preferred.
• Experience in both sales and production environments is highly beneficial.
• Prior experience in customer service roles can be valuable, given the need to interact with customers and handle inquiries.
• Experience managing projects, especially those related to sales operations, can be very useful.
• Proficiency in Microsoft Office and experience with ERP systems or CRM software.
• Excellent verbal and written communication skills for effective interaction with team members, customers, and suppliers.