Manager - Sales - Luxury Jewelry Business (2-3 yrs)

- We are seeking a dynamic and customer-focused Sales Manager to join a reputed luxury jewelry brand in Chennai.

- The ideal candidate will manage store operations, drive sales strategies, and deliver an exceptional customer experience while aligning with the company's vision and goals.

Roles and Responsibilities:

Store Operations:

- Oversee front-end store operations, ensuring seamless daily activities.

- Conduct random physical inventory checks to maintain accuracy and stock levels.

- Ensure proper usage and storage of POS and packaging materials.

Sales and Customer Engagement:

- Drive sales targets by understanding customer needs and offering tailored solutions.

- Provide exceptional customer service and resolve complaints/suggestions promptly.

- Report customer feedback, complaints, and suggestions to Head Office (HO).

Visual Merchandising and Strategy:

- Develop and implement annual Visual Merchandising Plans to enhance store appeal.

- Contribute to the company's Marketing and PR Strategy.

Training and Development:

- Train and mentor new recruits in sales techniques and customer service excellence.

- Lead by example to foster a high-performing and motivated sales team.

Reporting and Compliance:

- Prepare and submit daily reports to HO in prescribed formats.

- Authorize memos, cash discounts, and sales returns as per company policy.

- Maintain confidentiality of company information, designs, and strategies during and after employment.

Collaboration with HO:

- Coordinate with the HO on store activities, stock requirements, and operational improvements.

- Provide feedback to designers/manufacturers based on customer insights.

Travel and Flexibility:

- Be open to working in other retail branches within the city or participating in exhibitions across India and internationally.

Skills and Qualifications:

- Proven experience in retail operations or sales, preferably in the luxury or jewelry segment.

- Strong interpersonal and communication skills with a customer-first attitude.

- Ability to align with the company's vision and represent it effectively.

- Proficiency in creating visual merchandising plans and driving sales strategies.

- Comfortable with travel and adapting to different retail environments.

- Excellent organizational and reporting skills.