Customer Success Manager

Intern Full Time (3-6 months training and post which converted to permanent employee based on the performance)

• Partner with Account Executives to build growth strategies for your accounts and work with them through renewal and upsell conversations.
• Work closely with the product, engineering, sales, and marketing teams to bring the customer voice into their key conversations.
• Own the onboarding process, conduct hands-on training on the platform, answer ad hoc business/strategy questions, and share methodologies and insights.
• Plan and execute success plans and business reviews with client executives.
• Teach your customers how to derive valuable insights from our highly technical product.
• Gain a deep understanding of the business needs of your clients.
• Effectively prioritize in order to deliver on key business objectives.

• Ability to learn and explain a technical product or concept.
• Problem-solving mentality.
• A customer-focused mentality and passion for customers success.
• Good Communication and Analytical skills.
• Desire to uncover business insights by persistently looking at data and drive decision-making.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Graduation: B.Tech, B.Sc, MSC, MCA, and MBA.