Application Support Analyst

- Manage user access across applications, ensuring accuracy and adherence to SLAs.

- Provide access reports for internal controls and audits.

- Perform administrative tasks, including setting up new customer pension schemes and data.

- Maintain internal process documentation.

- Communicate planned downtime to users.

- Participate in monthly application smoke testing.

- Address user queries related to administrative support.

- Ensure proper routing of service desk tickets and escalate high-impact incidents.

- Assist in reporting incident and request statistics.

Requirements:

- Experience in IT/Application/SQL Server support (1st/2nd line).

- Strong technical understanding of Windows OS and SQL.

- Excellent time management and prioritization skills.

- Ability to troubleshoot unfamiliar scenarios effectively.

Preferred

- Experience in an enterprise environment.

- Knowledge of the pensions administration industry.