Team Lead / Specialist - Invoicing

Role & responsibilities

As an Order to Cash (O2C) Specialist, you will be responsible for supporting the end-to-end O2C process within the organization. Your role will involve handling order management, invoicing, collections, and cash application activities to ensure timely and accurate processing of customer orders and payments. You will collaborate with cross-functional teams to resolve issues, optimize processes, and deliver excellent customer service.

Company

Order Management:

• Process customer orders received via various channels, ensuring accuracy and completeness.
• Review sales contracts, pricing agreements, and terms to verify compliance and resolve discrepancies.
• Coordinate with sales and marketing teams to expedite order fulfilment and delivery.

Invoicing and Billing:

• Collection of Time sheets, Maintaining Time Sheets tracker & validating the approved Time sheets.
• Follow up for pending Time Sheet with resources.
• Ensuring timely completion of timesheet and upload of expenses against project codes in the system.
• Reviewing and maintaining accuracy of time and expenses against project codes.
• Generate and distribute invoices to customers accurately and in a timely manner.
• Verify invoice accuracy, including pricing, discounts, and tax calculations.
• Identify and provide data for accrual of unbilled time, expenses and fees / charges.
• Resolve billing discrepancies and disputes promptly to ensure timely payment processing.

Collections and Accounts Receivable:

• Monitor accounts receivable aging reports and follow up with customers to collect outstanding balances.
• Respond to customer inquiries, disputes, and billing queries in a professional and timely manner.
• Collaborate with Ops, sales and customer service teams to address customer issues and resolve payment disputes.

Cash Application:

• Daily bank statement downloads and apply customer payments accurately and reconcile accounts receivable transactions.
• Process incoming payments from various sources, including checks, wire transfers, credit card payments, and electronic funds transfers.
• Investigate and resolve unapplied cash, unidentified payments, and payment posting errors.
• Ensure proper coding and allocation of payments in accordance with customer remittance advice.
• Wrong pocket identifying and returning any wrong pocket items received in the revenue account.
• Responding to Bank Reconciliation queries from the GL Team.

Reporting and Analysis:

• Prepare and analyse O2C performance metrics, such as Days Sales Outstanding (DSO), aging receivables, and cash flow projections.
• Identify trends, root causes, and areas for improvement in O2C processes and performance.
• Generate regular reports and dashboards to communicate O2C performance to stakeholders.
• Ensure compliance with accounting and financial regulations and policies.

Process Improvement:

• Identify opportunities to streamline and automate O2C processes to improve efficiency and accuracy.
• Propose and implement process enhancements, standardization, and best practices to optimize O2C operations.
• Participate in cross-functional projects and initiatives aimed at improving overall business performance.

Skills & Qualification

General Skills:

• Strong understanding of accounting and financial principles and practices related to accounts receivable.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication, interpersonal, and customer service skills (Mandatory)
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Attention to detail and accuracy in data entry and record-keeping.
• Flexibility to work per shift requirements in busy multinational environment.

Technical Skills:

• Experience with ERP software and systems, such as QuickBook, SAP, Oracle, NetSuite etc.
• Prior knowledge of MS Dynamics is a plus.
• Proficiency in technical tools like MS Excel, MS Word and PowerPoint.

Prior Experience:

• 5-7 years of experience in order management, Timesheet Billing experience mandatory , collections, cash applications or accounts receivable roles.
• Previous working experience from Service industry.
• Experience in global market strictly from UK, US and Europe.

Qualifications:

• Bachelors / Masters in Finance and Accounting, or MBA/ PGDM in Finance.