AppsForBharat - Manager - Operations (2-3 yrs)

Responsibilities:

- Build and maintain strong relationships with key partners.

- Onboard new partners and ensure smooth integration into our operational framework.

- Collaborate with partners to resolve operational issues and enhance performance.

- Analyze partner performance and identify areas for improvement.

- Oversee and optimize delivery operations to ensure timely and efficient service.

- Monitor delivery performance metrics and implement strategies to improve efficiency and reduce costs.

- Manage delivery partner relationships and ensure compliance with operational standards.

- Troubleshoot delivery-related issues and implement effective solutions.

- Develop and execute strategies for onboarding schools in South India.

- Build and maintain relationships with school administrators and key stakeholders.

- Conduct training and provide ongoing support to schools to ensure successful implementation of our platform/services.

- Manage the onboarding process and ensure all the necessary documentation is completed.

- Identify and implement process improvements to enhance operational efficiency.

- Analyze operational data and generate reports to track performance and identify trends.

- Collaborate with cross-functional teams to ensure seamless execution of operational plans.

- Resolve day-to-day operational issues and provide timely support to stakeholders.

- Maintain accurate records and documentation of all operational activities.

- Work on city/cluster level operational improvements.

Qualifications:

- 2-3 years of experience in operations, preferably in partnerships, delivery operations, or education.

Proven experience in one or more of the following areas:

- Partnership management with companies like Swiggy, Zomato, or Udaan at a city/cluster level.

- Delivery operations management with companies like DTDC, WheelsEye, or Rivigo.

- Experience in onboarding schools in South India within the EdTech sector.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Proficiency in MS Office Suite.

- Ability to work in a fast paced enviroment.

- Regional language skills related to south India, is a plus.

Preferred Skills:

- Experience with CRM and operational management software.

- Knowledge of logistics and supply chain management.

- Familiarity with the EdTech industry