Executive Operations Onboarding (Voice Process)

Title: Executive Operations

Team: Onboarding

Process: Voice

Location: Remote (Work from Home)

CTC: 15k to 22k per month

Working hours:

• Working: 5-day working rotational shifts.
• Shift timings  9:00 AM to 7:00 PM. In the future, the candidate should be flexible for 9 AM to 9PM window.

Role & responsibilities

• End to End ownership of cases
• Responsible for checking tags and reverting on time (Slacks/Mails)
• Need to take follow ups actively on the data they are working on
• Maintaining their own excel sheets
• Clear idea on taxonomy and proper mapping of department/sub department - Focus on approving jobs with proper hygiene
• Explaining employers on the purpose of the documentation process
• Context setting on follow up calls

Preferred candidate profile

• Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.
• Proficiency in both English and Hindi, with a minimum typing speed of 20-25 words per minute.
• 2 to 5 years of relevant work experience in customer support or related fields (Preferable in Voice Process).
• Ability to work in a front-line role handling customer queries for a minimum of 2 years.
• Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.
• Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.
• Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.
• Willingness to commit to the current role for a minimum duration and availability to start within a month.
• Should be flexible and should be able to adapt to change.