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ServiceNow Practice Lead
ANSR Global Corporation
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strategic Leadership
- Develop and execute a comprehensive strategy for the ServiceNow Practice in alignment with organizational goals and ServiceNow capabilities.
- Drive the co-curation of new products and solutions tailored for GCCs, fostering innovation and efficiency.
NOW Centers of Excellence (COEs):
- Oversee the establishment and management of NOW COEs in GCCs, ensuring seamless integration with ServiceNow best practices.
- Lead Consulting and Seed Teams to accelerate the setup and operation of COEs, driving high-quality service delivery.
Staff Augmentation Services:
- Implement and manage ServiceNow staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource deployment.
- Optimize resource allocation to accelerate project delivery and meet dynamic business demands effectively.
Talent Management:
- Recruit, train, and manage a team of high-caliber professionals, specifically NOW-trained employees for GCC COEs.
- Foster a culture of continuous learning and development to ensure the team stays ahead of industry trends.
Re-platforming Initiative:
- Oversee the strategic re-platforming of service delivery to the NOW platform, consolidating the entire service portfolio on NOW Global Business Services (GBS).
- Ensure a unified and connected end-to-end experience for customers, optimizing operational efficiency.
Experience and Requirements:
- Proven experience in a leadership role within the IT services industry, with a focus on ServiceNow solutions and GCC operations.
- Strong understanding of Global Capability Centers, staff augmentation, and project delivery in a multinational context.
- Demonstrated success in establishing and scaling NOW Centers of Excellence.
- Excellent strategic planning and execution skills.
- Exceptional leadership and team management capabilities.
- Effective communication skills with the ability to engage and influence stakeholders at all levels.
Educational Qualification:
- Bachelor degree in Computer Science engineering or certification in related fields
- Masters in Business Administration will be a plus
- Bachelor degree in Computer Science engineering or certification in related fields
- Masters in Business Administration will be a plus
If you are a strategic leader with a passion for driving innovation and excellence in GCCs leveraging ServiceNow, we invite you to apply for this exciting opportunity. Join us in shaping the future of ServiceNow practice at ANSR.
Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and additional duties may be assigned as needed.
Employment Type: Full Time, Permanent
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based on 32 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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