Animaker - Manager - Customer Success (5-10 yrs)

Animaker is looking for an energetic and ambitious Farming Manager or Manager, Account management or Customer Success Manager who will spearhead your assigned Sales team into forging a strong and fruitful customer relationship that manifolds the business.

As a fast-paced startup with revolutionary, innovative solutions in visual content creation space, we aim to create a difference and delight our customers.

We have over 10 million users from 190+ countries; with 100's being Fortune 500 companies like Walmart, Ford, Dell, GSK, Varian Medical, Google, Unilever etc.

This job might be for you if you have:

- 5 to 10 yrs of Proven Software Sales Success in exceeding your monthly and annual Team Sales Quotas.

- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants.

- Strong experience in the US/Europe and/or APAC Markets.

- Experience in building, managing, coaching and mentoring a Account management or Customer Success team.

- Experience in developing frameworks and playbooks to retain customers and improved customer success.

- Experience delivering client-focused solutions to customer needs.

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

- Proven experience managing Fortune 500 companies.

- Hard negotiation and convincing skills.

Your typical day might include the following:.

- Develop a growth strategy focused both on financial gain and customer satisfaction.

- Building credible and long-lasting relationships with existing clients for recurring business.

- Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn.

- Meet month and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets.

- Meet customer retention goals with minimum 90% retention rate.

- Increase footprint in the existing customer base to offset any unavoidable churn.

- Ensure 100% customer satisfaction and maximize retention.

- Negotiate contracts and close agreements to maximize profits.

- Providing timely feedback to senior management regarding international sales performance.

- Continuously reviewing the action items/targets of self and the team and course-correcting whenever required.

- Maintaining high team morale.

- Motivating the team to give their best.

- Continuously reviewing the action items/targets of self and the team and course-correcting whenever required.

- Maintaining high team morale.

- Motivating the team to give their best.

- Mentor junior team members; assisting the team; establishing harmony.