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Product Support Engineer - Technology(AC)
ANAROCK Property Consultants
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Product Support Engineer specializing in MySQL and PHP , you will provide technical support and troubleshooting for our software products. You will ensure client satisfaction by diagnosing and resolving issues, and collaborating with cross-functional teams to enhance product quality.
Job Requirement
Key Responsibilities:
Technical Support:
Address and resolve client inquiries and technical issues via phone, email, or chat.
Address and resolve client inquiries and technical issues via phone, email, or chat.
Diagnose and troubleshoot MySQL and PHP-related problems.
Provide clear instructions to clients for problem resolution.
Issue Escalation and Resolution:
Escalate complex issues to senior engineers or development teams.
Follow up with clients to ensure issue resolution and document solutions.
Product Knowledge:
Maintain in-depth knowledge of our products, particularly those using PHP and MySQL.
Stay updated on MySQL and PHP developments and best practices
Technical Skills:
Proficiency in PHP and MySQL, including database design and query optimization.
Experience with debugging tools and techniques.
Familiarity with version control systems (e.g., Git).
MS Excel
Employment Type: Full Time, Permanent
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People are getting interviews at ANAROCK Property Consultants through
People are getting interviews through
(based on 32 ANAROCK Property Consultants interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
36%
28%
9%
9%
6%
3%
9% candidates got the interview through other sources.
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What people at ANAROCK Property Consultants are saying
Product Support Engineer salary at ANAROCK Property Consultants
reported by
3
employees
with 1-4
years exp.
₹7.1
L/yr - ₹8.6
L/yr
21%
more
than the average Product Support Engineer Salary in India
View more details
What ANAROCK Property Consultants employees are saying about work life
based on 437 employees
Flexible timing
Other
Within city
Day Shift
ANAROCK Property Consultants Benefits
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