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1 Teleperformance Analyst Job

Speech Analyst (Bangalore - Night shifts)

3-8 years

Bangalore / Bengaluru

1 vacancy

Speech Analyst (Bangalore - Night shifts)

Teleperformance

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

EXPERIENCE:
• Min. 1-year experience in Interaction Analytics, Quality Assurance or Data Analytics
• Experience with Prompt Engineering or Category Building will be an added advantage
• Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects
• Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage
• Excellent knowledge of MS Excel and PowerPoint

JOB RESPONSIBILITIES:
• Understand the projects objectives and analyse recorded audio, chat transcripts, emails, customer reviews etc. for critical insights
• Derive business intelligence, patterns, and trends from the interactions, using the interaction analytics tool and build associated categories
• Derive actionable insights by correlating and analysing ingested interactions with metadata
• Create well designed and clear presentations, communicate the findings with accurate, quality analysis and reports/visualizations within specified timelines.
• Collaborate & communicate effectively with internal/external stakeholders
• Contribute to business value knowledge base and accurate support hand-offs
• Utilize known knowledge of concepts and methodologies such as LEAN, Six Sigma, Customer journey mapping etc to derive quality analysis
• Analytical bend of mind with an eye for detail.

SKILLS:
• Ability to collaborate and communicate clearly (conveys regular updates, developments, timelines, challenges and risks) with internal/external stakeholder
• Should be able to prioritize objectives and initiate projects in response to business needs outlined either internally, customer or client based
• Adaptable and flexible in the fast-paced environment
• Strong analytical and problem-solving skills
• Strong focus on continuous self-knowledge upgrade and high learning agility
• Good verbal and written communication



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Analyst roles with real interview advice

Top Teleperformance Analyst Interview Questions

Q1. What is the most Google product you use and give the details about the product?
Q2. What do you know the escalation Engineering process?
Q3. How many types of money laundering, effects of money laundering
View all 7 questions

What Analyst at Teleperformance are saying

4.3
 Rating based on 650 Analyst reviews

Likes

They will terminate you when ever you want. They will tell you like we are reassigning new job you need to qualify and then they say if your not interested or not selected then your out of TP

Dislikes

All is not good

  • Salary - Bad
  • +6 more
Read 650 Analyst reviews

Analyst salary at Teleperformance

reported by 2.7k employees
₹1 L/yr - ₹5.1 L/yr
63% less than the average Analyst Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Speech Analyst (Bangalore - Night shifts)

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1mon ago·via naukri.com
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