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Teleperformance
3-8 years
Bangalore / Bengaluru
1 vacancy
Speech Analyst (Bangalore - Night shifts)
Teleperformance
posted 1mon ago
EXPERIENCE:
• Min. 1-year experience in Interaction Analytics, Quality Assurance or Data Analytics
• Experience with Prompt Engineering or Category Building will be an added advantage
• Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects
• Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage
• Excellent knowledge of MS Excel and PowerPoint
JOB RESPONSIBILITIES:
• Understand the projects objectives and analyse recorded audio, chat transcripts, emails, customer reviews etc. for critical insights
• Derive business intelligence, patterns, and trends from the interactions, using the interaction analytics tool and build associated categories
• Derive actionable insights by correlating and analysing ingested interactions with metadata
• Create well designed and clear presentations, communicate the findings with accurate, quality analysis and reports/visualizations within specified timelines.
• Collaborate & communicate effectively with internal/external stakeholders
• Contribute to business value knowledge base and accurate support hand-offs
• Utilize known knowledge of concepts and methodologies such as LEAN, Six Sigma, Customer journey mapping etc to derive quality analysis
• Analytical bend of mind with an eye for detail.
SKILLS:
• Ability to collaborate and communicate clearly (conveys regular updates, developments, timelines, challenges and risks) with internal/external stakeholder
• Should be able to prioritize objectives and initiate projects in response to business needs outlined either internally, customer or client based
• Adaptable and flexible in the fast-paced environment
• Strong analytical and problem-solving skills
• Strong focus on continuous self-knowledge upgrade and high learning agility
• Good verbal and written communication
Employment Type: Full Time, Permanent
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They will terminate you when ever you want. They will tell you like we are reassigning new job you need to qualify and then they say if your not interested or not selected then your out of TP
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