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10 Amulya Infotech Jobs
Customer Support Specialist
Amulya Infotech
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding to customer questions on a day-to-day basis across all of our platforms while conveying our brand voice, personality, and image.
- Engaging and responding directly to feedback and comments in a timely and accurate way, via phone, email, chat or on community platforms. This would include managing our TrustPilot reviews, moderating product comments/feedback, managing our course communities, amongst others.
- Resolving customer needs and problems, recommending solutions and guiding product users through features and functionalities.
- Analysing and reporting product issues.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Meet assigned KPI s and daily deliverables
- And other duties as assigned.
Employment Type: Full Time, Permanent
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What Amulya Infotech employees are saying about work life
based on 15 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Amulya Infotech Benefits
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