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3 Assetcues Jobs
Customer Support Specialist
Assetcues
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Ensure timely and successful delivery of AssetCues solutions according to customer needs and objectives.
- Maintain client satisfaction by delivering exceptional service.
- Collaborate with Sales, DevOps, Quality and Engineering teams to onboard new clients while further developing existing relationships.
- Define and monitor onboarding and support processes, ensuring the timely and high-quality delivery of customer requests.
- Prioritize and assign work across cross-functional teams, negotiating timelines with customers when necessary.
- Establish and maintain operational metrics to regularly evaluate onboarding and customer request performance.
- Serve as the primary point of contact, establishing and nurturing long-term relationships with customers to ensure renewals and expansion.
- Monitor and analyze customer product usage, providing essential support to ensure their success with the product.
- Computer/IT Engineer, MCA, MBA.
- 3 years of experience in customer support.
- Strong verbal and written communication skills.
- Ability to build and maintain relationships.
- Strong problem-solving and negotiation skills.
- Time management and organizational skills.
- Ability to work independently and as part of a team.
- Flexibility and adaptability to change.
- A strong desire to learn and grow in the Customer Support function.
Employment Type: Full Time, Permanent
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