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SamvadSocial Technologies

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4.5

based on 34 Reviews

3 SamvadSocial Technologies Jobs

Customer Support Specialist

SamvadSocial Technologies Private Limited

4.5

based on 34 Reviews

2-7 years

Pune

1 vacancy

Customer Support Specialist

SamvadSocial Technologies

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Salesforce Research Customer Support Voice Process Focus

+ 2 more

Job Description

We are looking for dynamic and customer-focused individuals to join our team as Customer Support Specialists for our US Voice Process.

Responsibilities:

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement:

A minimum of 2 years of voice experience in an international market is required

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Employment Type: Full Time, Permanent

Read full job description

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What people at SamvadSocial Technologies are saying

2.4

Rating based on 2 Customer Support Specialist reviews

Anonymous · Other in Pune

Likes

My desk where i was sitting and working

Dislikes

DON’T SPOIL YOUR CARRIER Hello Everyone interested in reading this review, Thank you for taking out your valuable time in spending an important moment of your life reading my review. Well to start with I joined this company a year ago in the customer service department it was so mesmerizing initially and the assurance I got fro..Read More