Product Consultant - Customer Facing

Key Responsibilities:
1. Solution Architect &Innovator:
Work alongside the sales team to gain a deep understanding of customer requirements and
craft tailored solutions that seamlessly integrate into their large-scale operations. Showcase
the capabilities of our No-Code/Low-Code platform by delivering engaging and customized
product demonstrations that illustrate how it can transform their business processes.
2. Customer-Focused Product Consultation
Engage in detailed consultations with customers to identify their core needs, pain points, and
business goals. Conduct market research and competitive analysis to provide valuable
insights and strategic recommendations. Translate customer feedback into actionable
product development suggestions, helping to shape the evolution of our platform to better
meet market demands.
3. Customer Success Advocate:
Take ownership of the entire customer journey, from pre-sales through post-delivery,
ensuring a seamless, positive, and empowering experience. Lead customer onboarding,
guiding them through the features and functionalities of our No-Code platform. Maintain
proactive engagement with clients to anticipate and resolve any challenges, fostering longterm success and satisfaction.
4. Delivery Leadership & Implementation:
Lead the implementation of our No-Code/Low-Code platform, ensuring smooth and efficient
delivery. Work closely with cross-functional teams to drive successful product deployment
and ensure customers are fully supported throughout the onboarding process. Provide
hands-on guidance to ensure that our platform delivers maximum value and a seamless
transition for the customer.
5. Client Relationship Management:
Build and nurture strong, lasting relationships with our customers, positioning yourself as
their go-to expert for ongoing support and solutions. Monitor customer satisfaction and
continuously engage to address concerns and improve their experience. Ensure that
customers feel valued, supported, and confident in their use of our platform.
6. Growth Strategist:
Identify opportunities for upselling additional products and services by understanding
customer needs, platform usage, and business objectives. Work closely with the sales team to
present new solutions that enhance the customers experience and drive further value,
contributing to both customer success and revenue growth.