Senior Data Scientist, Customer - Facing Analytics

About Glean

We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work

We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same.

Were backed by some of the Valleys leading venture capitalists including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

About the role

Glean is building a world-class Data Organization composed of data science, applied science, data engineering and business intelligence groups. This is a data science role based in our Bangalore office.

At Glean, data scientists collaborate with engineering, product management and design to

• Define and build data assets, e.g. KPI definitions, data pipelines and dashboards, to measure the performance of AI-powered assistant products for knowledge workers.
• Identify opportunities to improve these KPIs, and influence cross functional teams to incorporate associated changes into their roadmaps.
• Create and maintain quantitative frameworks and methodologies, e.g. bring more rigor into experiment analyses, use statistical modeling to identify leading indicators of user growth and engagement.

In this role, you will work closely with Product Managers, Engineers, and Glean customers to provide key insights into how knowledge workers are using Glean. You will help create visualizations, dashboards, scalable tooling, and metrics to help explain the power of Glean to some of the largest enterprises in the world.

You d also collaborate with other data scientists to solve critical problems at the intersection of product and business - how do we decrease time to value for customers, how do we empower user growth in large Glean customers, and how do we build trust with Glean admins through governance and security. You will have the opportunity to work on foundational problems, improve and build data foundations, and transform the way Glean is deployed in the largest enterprise customers.

At the intersection of all these domains is using product analytics to enhance a user and customer s experience. Combined with enterprise-grade highly performant AI, which d be delivered by sister teams, such magical experience is the prerequisite for making Glean grow into over 1B knowledge workers out there.

Minimum qualifications:

• You have a Bachelors/Masters/PhD degree in Statistics, Mathematics or Computer Science, or another quantitative field.
• You have 6+ years of industry experience as a data scientist. For PhD degree holders, the minimum years of required experience as a data scientist is 2 years.
• You have strong business sense, and are strong at defining good product KPIs/guardrail metrics, dashboarding and analysis of raw data to derive strategic insights.
• You are familiar with BI visualization tools such as Sigma, Metabase, Tableau or Looker.
• You are proficient in SQL and the modern data stack (e.g. dbt pipelines for ETL/ELT).
• You are proficient in Python.
• You have experience in writing source-controlled code for pipelines and internal tools for data-oriented decision making.
• You are strong at statistics. You have experience in applying these skills into tangible improvements in products, internal tools and processes using A/B testing and non-experimental methods.
• You are concise and precise in written and verbal communication. Technical documentation is your strong suit.

You are a particularly good fit if:

• You have experience in B2B SaaS, especially in the enterprise AI space.
• You have a very strong sense of ownership and self-motivation. You are laser focused on delivering business impact while growing as an individual along with Glean.
• You are good at managing evolving priorities while bringing core initiatives to a success.
• You have experience working with collaborators across large time zone differences.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.