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34 AMH Services Jobs
Guarding Call Handler - Associate
1-2 years
Gurgaon / Gurugram
1 vacancy
Guarding Call Handler - Associate
AMH Services
posted 1d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
As a Call handler at AMH Services, you will be an integral part of our Compliance Team, you will be 1 st line of contact for our clients, responsible for ensuring timely checks on guards, control and monitoring security activities, maintaining and sharing information on customer complaints with relevant stakeholder.
Candidate must be fine with rotational UK shift and weekend working is
Accountabilities - Key Role & Responsibilities
- First line of contact for our clients. - Receiving Inbound calls from customers and handling their request
- Making and receiving calls to ensure staff are on site.
- Logging complaints, incidents and issues via the relevant forms and handing over when required.
- Reviewing call monitor and coaching officers the book on process if not using automated system and likewise for tablet booking on
- Reviewing emails and passing on to relevant departments as and when needed
- Reactive to situations such as management engagement from customer complaints
SKILLS AND KNOWLEDGE
Essential:
Experience in providing excellent customer service.
Excellent communication skills with problem solving attitude.
Ability to show patience and consideration towards customers via telephone.
Customer oriented, genuinely passionate about customers security and safety.
Ability to multitask effectively whilst keeping a high level of service quality.
Proactive and able to follow strict protocols accurately.
Accurate data capture and typing skills.
Good to have knowledge of applications like Time Gate
Good IT and Microsoft Office skills.
A selfless team player.
Desirable:
Previous experience in a compliance or administrative role.
Familiarity with security industry operations.
Experience with data analysis and reporting tools
Employment Type: Full Time, Permanent
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What people at AMH Services are saying
Associate salary at AMH Services
reported by
4
employees
with 1-3
years exp.
₹3.6
L/yr - ₹4.3
L/yr
46%
less
than the average Associate Salary in India
View more details
What AMH Services employees are saying about work life
based on 51 employees
Strict timing
Monday to Friday
No travel
Night Shift
AMH Services Benefits
View more benefits
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