Telecaller

Key Responsibilities:

• Make outbound calls to potential customers to inform them about products or services.
• Answer inbound calls from existing or potential customers and address their inquiries.
• Follow up on leads and maintain a detailed record of calls and customer information.
• Engage with customers in a friendly and professional manner to build rapport.
• Handle customer complaints or concerns and provide appropriate solutions.
• Meet daily, weekly, and monthly call and sales targets as set by the management.

• Understand the companys products, services, and promotions thoroughly to inform customers effectively.
• Ensure compliance with company policies and procedures in all telecommunication activities.
• Gather feedback from customers to help improve products, services, and customer satisfaction.

Qualifications and Skills:

• Proven experience as a tele caller or in a similar customer service role is preferred.
• Excellent verbal communication skills in English & Hindi. Gujrati is a plus.
• Strong ability to persuade, negotiate, and close sales.
• Good listening skills and the ability to empathize with customer needs.
• Basic computer skills and familiarity with CRM systems.
• Ability to handle stress, multitask, and manage time effectively.