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Amgen
441 Amgen Jobs
8-13 years
Hyderabad / Secunderabad
1 vacancy
Senior Manager, ServiceNow ITSM Automation
Amgen
posted 3d ago
Flexible timing
Key skills for the job
What you will do
In this vital role you will lead a high-performing team of developers and administrators focused on transforming IT Service Management (ITSM), Integrated Risk Management (GRC/IRM), and self-service automation processes.
You will drive the delivery of innovative technology solutions, including Employee Center Pro, Service Portal, Knowledge Management, Performance Analytics, Virtual Agent, Now Assist GPT, and mobile apps.
Your team will focus on improving IT processes, enhancing the user experience, and delivering automation that positively impacts business outcomes.
The ideal candidate will have a proven track record of leadership in technology-driven environments, specifically in IT service delivery and process optimization, with a passion for fostering innovation and excellence in the biotechnology industry.
This role requires deep expertise in the ServiceNow platform, including a strong background in the end-to-end software development lifecycle and a foundation in Scaled Agile practices.
You will be responsible for leading and developing a highly talented team focused on delivering high-end, innovative technologies that drive key organizational initiatives. Collaboration with cross-functional and global teams is essential to ensure seamless integration and operational excellence.
The ability to lead transformation efforts, drive central initiatives, and deliver high-quality results in a matrixed organizational structure is critical to success in this role.
Roles & Responsibilities:
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Preferred Qualifications:
Professional Certifications:
Soft Skills:
Employment Type: Full Time, Permanent
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