Business Service Analyst

CAMECA is a world leading supplier of microanalytical and metrology instrumentation for research and process control. Our instruments measure elemental and isotopic composition in materials down to atomic resolution and equip government and university labs as well as high-tech industrial companies around the world.

Reporting to the Service Director or Country Manager, the Business Service Analyst, is responsible of the monitoring of Service KPIs globally helping the strategic service business decisions to be taken on a timely manner.

KEY RESPONSIBILITIES

Operational Strategic service activities:

• Monitoring of KPIs from Sales Force
• Escalation monitoring and report
• Monitoring of Service PL and deep dive analysis
• Country Service Business deep dive analysis
• Generation of weekly and monthly dashboard for business and operational purposes.
• Continuous improvement:
• Carry out permanent and sustainable actions to improve all processes within its area of responsibility, by eliminating dysfunctions and non-value-added tasks;
• Suggest improvements to the processes in which he/she or his/her teams participate.

EDUCATION EXPERIENCE

• Bachelors degree in economy or business minimum
  Experience of CRMs and ERP, especially Sales force

PROFESSIONAL KNOWLEDGE AND ABILITIES

• English level: Bilingual
• Interpersonal skills and good communication;
• Professional appearance
• Positive attitude;
• Ability to work under pressure in changing environments;
• Familiair with Sales Force CRM, ERP and excelent usage of Power BI