Analyst II - IT Solutions-3

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
• Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client s needs
• Takes accountability for end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
• Analyzes performance metrics to ensure user satisfaction
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
• Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions
• Identifies, pursues, and closes engagements for solutions practice and helps troubleshoot issues that arise from translation of requirements
• Analyzes customer s operations to understand their strengths and weaknesses to determine opportunities for improvements
• Supports in review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
• Keeps stakeholders informed of problems, issues, and resolutions and manages their expectations
• Works in close collaboration with business partners and developers to ensure consistent understanding of business processes and requirements
• Interacts with IT staff including business area management, portfolio managers, vendors, consultants, and other contractors
• Supports project planning and coordination among different project teams
• Partners internally with business partners, and externally with Clients elicit business requirements that describe the desired the technical/analytical solution
• Develops and authors user stories (and business cases) applying generally accepted techniques to convey the expectation
• Develops low fidelity mock-ups and annotated illustrations that convey the expected deliverable and user experience
• Participates in backlog grooming, prioritization, and estimation process

EDUCATIONAL QUALIFICATIONS:

Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Certified Business Analysis Professional (CBAP)
• ITIL, ITSM Certifications
• Certified Information Systems Security Professional (CISSP)

WORK EXPERIENCE:

4+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.

SKILLS & KNOWLEDGE:

Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills:

• Application Design and Management
• Business Process Modelling
• Cloud Infrastructure Management
• Database Management
• Technical Documentation
• Network Architecture and Management
• Scalable Technologies & Architecture
• Software Development Life Cycle (SDLC)
• Systems Integration

Tools Knowledge:

• Business Process Management (BPM) Systems like Metastorm
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL