HR Services Analyst

The HR Operations Specialist plays a critical role within our People Resource Center (PRC), providing inquiry management, transaction and request fulfillment services to employees and leaders. This role provides employee inquiry/issue resolution including initial intake, assessment, and diagnosis of inquiries related to basic payroll, benefits, and human resources topics. In addition, this role processes escalated transactions including benefit changes, new hires and terminations, job data changes and employment verification.

Key Responsibilities

• Provide accurate and timely response to questions and inquiries received via phone, chat, web or email.
• Probe for information to diagnose the issue and to determine the best course of action to assist the employee with resolution.
• Properly identify and escalate complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution.
• Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how and where to obtain information on their own in the future.
• Perform assigned data audits to proactively identify and correct errors in employee HR data related to HR and benefits data.
• Stage new hire processing and work on internal transfer of employees across globe.
• Manage HR data changes, such as, but not limited to change in address/location, name change requests and benefit corrections.
• Complete transactions related to benefit changes, job data changes, leader and compensation changes.
• Fulfill general requests for documentation, such as employment verification letters.
• Maintain and document procedures.
• Participate in process improvement initiatives and specific projects involving or impacting the PRC as requested.

Required Qualifications

• 1+ years of customer service experience in a contact center
• Proficiency with MS office suite of software (Outlook, Teams, Word, Excel)
• Organized with strong attention to detail
• Ability to multi-task and demonstrate strong follow through
• Excellent written and verbal communication
• Bachelor s degree in related field of study

Preferred Qualifications

• Previous experience in HR service/contact center supporting HR, payroll and/or benefits
• Experience with case management/CRM software

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.