Account Protection Specialist (International Voice Process)

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you will be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the company’s success. Together, we will win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
• Answer inbound calls from Card members and set up/action fraud cases on calls
• Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
• Detect and minimize credit and fraud risk whilst enabling spend at the same time
• Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
• Point of Sales (POS) approval, charge reversals request from merchant establishments.
• Resolve cases within the assigned empowerment limit
• Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures
• Meet and endeavor to exceed metrics on transactional quality, compliance, RTF regulations and productivity as per goals

Minimum Qualifications

• Graduates/Postgraduates
• Excellent communication
• Minimum 1 year experience in contact center domain
• Proven analytical and problem-solving skills with a strong attention to detail.
• Ability to work in a hybrid environment.
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment

Ability to work in a 24/7 rotational environment.

Compliance Language

• We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.