Quality Assurance Manager

You Lead the Way. We ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world the rest is up to us. The Network Acquiring Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.

The Network Delivery team within NAS works to deliver a full-scale modernization of network including delivering new digital products such as Debit, Local networks, QR, Tokenization that enable our network of the future to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments.

This Manager quality assurance is tasked for building and enhancing the quality framework including building automation tools to test multiple products (credit, debit, digital payment products) and specifications, setting and delivering against quality and time to market strategy. Partner closely with the product teams and engineering teams to prioritize and deliver hands-free testing and monitoring tools.

• Responsible for the overall testing strategy, governance framework and leads the team in the execution of end to end functional and regression testing
• Responsible for envisioning automation tools including defining capabilities and features, working with the engineering teams in the prioritization, delivery and deployment of these tools
• Responsible for providing strategic direction to the development teams, driving quality through automation including tools, process, measurement, environment and data
• Drives continuous improvement and innovation in quality through all phases of software delivery lifecycle
• Collaborate with a wide variety to partners within business and technology teams to inspire change required to execute quality strategy and controls
• Define, track and report quality metrics across the program providing actionable insights to improve quality and time-to-market

Qualifications:

• Experience in both product and engineering roles with a Bachelor s Degree in Engineering
• Experience in building and managing quality framework and automation tools is preferred
• Knowledge/experience in a test driven development environment and automation using CI/CD and other tools is preferred
• Strong understanding of Agile methodology and practices.
• Proven track record of change management and delivery in complex and highly matrixed organizations.
• High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.
• Strong comfort in dealing with ambiguity.
• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams.
• Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.
• High energy, an optimistic attitude, and a good sense of humor.