Manager-Control Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Functional Description

Enterprise Digital Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital data capabilities and platforms.

The objective of the EDDS Control Management Testing Monitoring team within the BU s Risk ID, Assessment, Testing and Reporting pillar is to identify, assess, mitigate, and report on Operational Risk within BU processes for EDDS to ensure adherence to regulatory standards, Amex policy and enhance the BUs resilience through managing a clear methodology of inherent and residual risk.

The Manager, EDDS Risk ID, Assessment, Testing Reporting focusing on Monitoring Testing will:

• Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
• Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
• Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring
• Support risk management practices within the business
• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferre d Qualifications:

• Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in financial services industry
• Experience in at least one of the following:
  • Providing identification of operational risks throughout business processes and systems
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
  • Enhancing risk assessments and associated methodology
  • Reviewing independent control monitoring, including identification of control improvement
  • Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
  • Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.