Manager AI Risk Management

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When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong

Join Team Amex and let's lead the way together

How we serve our customers is constantly evolving and is a challenge we gladly accept

Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business

And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path

Find your place in risk and analytics on #TeamAmex

Functional Description

The Enterprise Risk Management (ERM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, is responsible for establishing and maintaining the Company’s overall risk management and governance framework

The team is also responsible for ensuring that risk management activities are being conducted in a manner compliant with regulatory requirements and expectations

The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees

The ERM team is responsible for setting up frameworks for emerging risk types including technologies like Artificial Intelligence (AI) and Generative AI (Gen AI) and their adoption by the Company while ensuring safety and soundness

AI and Gen AI demonstrate potential in the areas of enhancing protection, productivity, and growth, but also introduce novel and heightens existing risks

The Manager, Artificial Intelligence (AI) Risk Management is an emerging role focused on managing the risks associated with the development and deployment of artificial intelligence (AI) systems within American Express

The incumbent will be responsible for executing on the overall risk management and governance framework for Traditional AI and Gen AI adoption at the Company

We are seeking an experienced leader to be a part of this exciting journey

Responsibilities:

Assist in operationalizing the AI risk management framework, AI risk policy, and AI risk capabilities to identify, measure, manage, monitor, and report risks related to Traditional AI and Gen AI

Test relevant controls in line with AXP’s risk and control framework

Leverage AI risk framework to conduct risk assessments at an aggregate level and for various AI and Gen AI use cases, across the AI use case lifecycle

Prepare Board and management reporting on key risk metrics (Key Control Indicators, Key Risk Indicators and Key Performance Indicators) towards early identification of key Traditional AI and Gen AI risks

Execute monitoring and testing processes to continuously evaluate AI risks

Support the socialization of the Gen AI use case risk assessment intake governance and life cycle management

Support the inventorying of AI systems

Support the development and delivery of enterprise role-based curriculum for AI risks, including all colleague training

Facilitate and manage ongoing enhancements of risk factor analysis from all pillar SMEs and document minimum recommended controls for each risk area

Support the development, collection and publication of standardized metrics for tracking GenAI usage

Track enterprise activities and develop leadership reporting as directed, including on AI risk taking, inventory, and escalations

Inbound point of contact to other internal teams requiring support

Qualifications:

Deep technical expertise in AI/machine learning technologies and their potential risks, and strategic thinking ability to align AI risk management with business objectives

Minimum of five years-experience in risk management (preferably including Traditional AI and Gen AI), or related fields within the financial services industry

Strong background in risk management, compliance, and governance

Proven track record in managing existing and emerging risks

Experience and expertise in Data Risk, Information Security, Operations, Privacy and Compliance is desirable

Experience in successfully executing AI risk management strategies in a Fortune 500 or similarly complex organization is desirable

Advanced degree in Technology, Engineering, Risk Management, Computer Science, Mathematics, or a related discipline is preferred

Knowledgeable of relevant Financial Services industry regulations globally, and AI standards, and ethical principles related to AI

Knowledgeable of managing heightened and novel risks associated with AI and emerging technologies, in particular for Gen AI

Knowledgeable of large language models (LLMs) and technology architecture, especially for cloud-based deployments would be a plus

Proven expertise and track record in data-driven risk management and analytics tools / technologies

Risk leader with proven track record of effectively building, nurturing, and managing risk management teams

Ability to collaboratively deliver outcomes and results in a volatile, unstructured, challenging, and ambiguous environment

Excellent communication and leadership skills to influence cross-functional teams

Relevant industry qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life

Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations