Engineer II

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Key Responsibilities:

• SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the companys goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.
• Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
• Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR).
• GRC Customer Journeys: Collaborate with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences.
• Reliability Engineering Best Practices: Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology.
• Automation and Efficiency: Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention.

Eligibility Criteria

• 4-8 years of experience
• Hands-on coding of highly available distributed systems
• Java or Python or JavaScript,
• Knowledge on monitoring tools like Splunk or Dynatrace or Prometheus
• Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with containerization technologies (e.g., Kubernetes, Docker) and microservices architecture.
• Knowledge of ServiceNow or any other ticketing tools, ITIL experience.
• Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions.
• Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.