Analyst-Control Management

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The objective of the GSG Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

GSG is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Analyst will perform analysis of past or current issues to identify themes and root cause trends to identify opportunities to prevent issues from reoccurring. In addition, the analyst will perform quality assurance on documentation of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process.

The Analyst, GSG Issues, Events & Remediation will:

Assist in investigation and conduct root cause analysis to address repeated issue types.

Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)

Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process.

Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes.

Review data used in preparation of detailed reports on issue status, trends, and outcomes.

Support sharing insights, better practices, themes, etc. across the enterprise.

Program Support: Provide support for Issue Management Governance activities, and other program duties as needed.

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Hands-on experience in Reporting and Data Analytics, crafting reports from large datasets and designing insightful dashboards.
• Proficiency in Microsoft Excel, PowerPoint and Tableau/Power BI, translating data into easy-to-understand charts/illustrations.
• Outstanding attention to detail and storytelling expertise

Preferred Qualifications:

• Bachelor s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in at least one of the following:

1. Scoping, prioritizing, and support remediation of operational issues.
2. Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types.
3. Assisting of quality assurance on documentation of operational risk issues and events.
4. Recommendation of remediation strategies for operational risk issues and events.
5. Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.
6. Creating Tableau Dashboards.
7. Basic understanding of Archer.

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.