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American Express

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4.2

based on 3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

222 American Express Jobs

Analyst-Operations

American Express Company

4.2

based on 3k Reviews

4-9 years

Gurgaon / Gurugram

1 vacancy

Analyst-Operations

American Express

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Data Analysis Data Analytics Analytical Chemistry PowerPoint Customer Experience Management

+ 2 more

Job Description

We are seeking an experienced Data Analyst to join the TLS BackOffice team as a part of the TLS Lodging Commissions process where we work with hotel partners across the globe and 3rd party vendors to collect due commissions post cardmember stay is complete. This role will play a critical role in minimizing risk of overpayments through data analytics and close working with the hotels and internal teams.

How will you make an impact in this role?

Manage end to end process for lodging commissions payments received by the 3rd party vendor
Apply data analytics to identify reasons for payment mismatch and report inconsistencies
Review 3rd party vendor payment & booking data for potential areas of improvement or concern
Work closely with Vendor/Global teams to review commission payments processed across all markets
Handle data queries from Leadership & Stakeholders
Create Reporting Dashboard for Senior leadership and stakeholders
Collecting and analyzing data and drawing conclusions with rich quantitative methodology. Deliver trend and data analysis across the reporting suite.
Work closely with the relevant teams and experts to develop key messaging and communicate to hotel partners and key stakeholders.
Creatively problem solve with very little direction and able to drive initiatives forward independently.
Manage ad-hoc projects and prepare updates and strategic presentations

Minimum Qualifications

We are looking for someone who has an analytical and agile mindset, leadership skills, data handling experience and excellent written/verbal communication
Strong Presentation skills
Demonstrated leadership and problem-solving skills
Previous experience successfully managing multiple priorities and/or working on multiple work streams
Previous experience successfully working in a deadline environment to deliver accurate, timely results Preferred
Proven self-starter with strong problem solving and decision-making skills
Flair for working with peer & vendors; solving any issues that occur
Will to win in the most high-pressure situations
Support key projects to ensure strategic objectives are achieved
Collaborate with key partners both locally and globally within the company if required
Highly Proficient in Advanced MS-Excel, MS-Power Point, VBA and SQL

Preferred Qualifications

Hands On experience working on power BI tools like Tableau, Power Bi, SAS/SQL would be preferred
Experienced with Office Suite with outstanding presentation skills (Excel and PowerPoint)
Experience in presenting & communicating to senior leaders.
Demonstrated ability to understand and interpret data and produce significant conclusions to the leadership team. Experience of working in an analytical role which involved comprehensive reporting and data analysis
Drive Collection, revenue growth and profitability through advanced analytical techniques
Excellent communication skills and ability to convey a clear & compelling message
Passion for customer experience and understanding of external business trends.
Ability to communicate effectively with people at all levels. You will have access to sensitive data where a high level of integrity is required
Track record building and encouraging positive relationships
Extremely organized with significant attention to detail
Experience in the travel industry is an advantage
Successful experience working in a complex matrix structure
Excellent business knowledge of TLS systems and/ key performance metrics/infrastructure is an advantage

Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities