AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Employer? Claim Account for FREE
American Express
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
195 American Express Jobs
Senior Manager - Operations
American Express
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join Team Amex and lets lead the way together.
How will you make an impact in this role
Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel Expense Program Management.
Key responsibilities:
- Lead Quality reviews across multiple payment processes covering all four regions i.e., APAC, EMEA, US and LACC, and ensuring strong quality checks .
- Drive operational efficiency and maintain high accuracy and productivity standards for the team
- Be skilled at prioritizing in a fast-paced environment
- Be a key leader for sharing insights, better practices, and control enhancements across payment processes
- Train, guide, and coach a diverse team in achieving robust process expertise and an ability to challenge the status quo
- Partner via excellent collaboration skills with multiple stakeholders across business processes, and exhibit a clear understanding and knowledge of processes reviewed and overseen
- Provide control advisory and guidance to stakeholders through strong and clear communication skills
Critical Success Factors:
- Demonstrate a quick learning curve on understanding business processes within Payment Operations and be a key partner in driving process accuracy
- Experience in leading teams across multiple business processes.
- Ability to build strong working relationships, operate in large cross-functional teams, and influence colleagues to drive an enhanced control environment
- Ability to communicate and interact effectively at all levels in the organization
- 7+ years of relevant industry and risk management experience
Minimum Qualifications
- Degree in Finance, Business, Risk Management, or related field
Preferred Qualifications
- Experience in Process oversight and controls to focus on process risk reduction as well as Operational efficiency
- Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs),
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Operations Manager roles with real interview advice
Top American Express Senior Operations Manager Interview Questions
Q1. Sliding Window Maximum Problem Statement You are given an array/list of integers with length 'N'. A sliding window of size 'K' moves from t ... read more
asked in
Data Analyst interview
Q2. Unique Frequency Problem Statement Given a string 'STR' with lowercase letters, determine the minimum number of deletions required to ensur ... read more
asked in
Software Developer Intern interview
Q3. Maximum Non-Adjacent Subsequence Sum Given an array of integers, determine the maximum sum of a subsequence without choosing adjacent eleme ... read more
asked in
Software Developer interview
What people at American Express are saying
Senior Operations Manager salary at American Express
reported by
8
employees
with 12-22
years exp.
₹15
L/yr - ₹26
L/yr
11%
more
than the average Senior Operations Manager Salary in India
View more details
What American Express employees are saying about work life
based on 3.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
View more benefits
Compare American Express with
MasterCard
Compare
Visa
Compare
PayPal
Compare
State Bank of India
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Axis Bank
Compare
Standard Chartered
Compare
AIG
Compare
Wells Fargo
Compare
JPMorgan Chase & Co.
Compare
HSBC Group
Compare
Cholamandalam Investment & Finance
Compare
Citicorp
Compare
BNY
Compare
UBS
Compare
State Street Corporation
Compare
IDFC FIRST Bharat
Compare
HDFC Sales
Compare
Aditya Birla Capital
Compare
Similar Jobs for you
American Express Gurgaon / Gurugram Office Location
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
Share an Interview