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310 American Express Jobs

Customer Service Analyst

0-1 years

Gurgaon / Gurugram

1 vacancy

Customer Service Analyst

American Express

posted 19hr ago

Job Role Insights

Flexible timing

Job Description

 
  • Understanding of credit balance refund , Bridger tool, sanction screening including new compliance regulations that may occur from time to time
  • Ensuring that metrics such as Quality, Compliance & Productivity are met.
  • Adherence to schedule (attendance, start/finish time, breaks).
  • Take ownership of the email/issue and resolve to customer s expectations to deepen relationship and achieve highest level of customer satisfaction.
  • Understand, determine and anticipate customer needs and present solutions as appropriate.
  • Ensure all actions and requests are attended to within the service level agreements.
  • Escalate unresolved issues to senior representative or team leader.
  • Maintain a positive and effective work environment.
  • Observe privacy act at all times when dealing with customers.
  • Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain.
  • Support changes that will be implemented out of business needs, adjustments to company policies, process.
  • Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client.
  • Actively uphold the blue box values.
Minimum Qualifications
  • Should be self-driven and highly motivated.
  • Candidate must see work with primary sense of servicing our customers with first interaction resolution.
  • Should have Niche communication skills both Oral and written.
  • Understand Amex values and business ethics.
  • Experience of Customer Service, Corporate Services and client management is preferred.
Preferred Qualifications
  • Graduate in any stream from renowned University.
  • Strong organizational skills and ability to work as part of a team to achieve goals.
  • Proven experience with negotiating/problem solving.
  • Ability to work within a busy and demanding team environment.
  • Commitment to the highest level of customer service,
  • Analytical and problem-solving skills,
  • Ability to identify and act on issues which may impact this corporate client,
  • Ability to manage own priorities.
  • Strong knowledge of PC based software including MSOffice and Outlook.
Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Employment Type: Full Time, Permanent

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American Express Interview Questions & Tips

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People are getting interviews at American Express through

(based on 220 American Express interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
24%
23%
18%
10%
3%
3%
19% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at American Express are saying

5.0
 Rating based on 4 Customer Service Analyst reviews

Likes

The work culture is great

Dislikes

Nothing as such for now

Read 4 reviews

Customer Service Analyst salary at American Express

reported by 36 employees with 1-5 years exp.
₹3.9 L/yr - ₹8 L/yr
8% less than the average Customer Service Analyst Salary in India
View more details

What American Express employees are saying about work life

based on 2.9k employees
66%
68%
74%
87%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

American Express Benefits

Free Transport
Cafeteria
Health Insurance
Work From Home
Job Training
Soft Skill Training +6 more
View more benefits

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American Express Gurgaon / Gurugram Office Location

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Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II Gurgaon
Haryana 122002

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